Writual Subscription Policy & Agreement

By purchasing a Writual subscription, you agree to the terms below. These policies exist to ensure fairness, transparency, and sustainability, both for our community and for our team.
We deeply value our subscribers and always do our best to resolve issues with care and integrity.

For additional information on managing your subscription, please visit the Subscription section of our FAQ

Subscription Billing & Renewal

Writual subscriptions renew automatically on the renewal dates outlined in the product listings. For monthly subscriptions, this will be the 20th of each month. For Sabbat subscriptions, it is 4 weeks prior to the date of the upcoming Sabbat. Charges are processed on those scheduled renewal dates.

Due to the irregular period between Sabbat boxes, next charge dates may not always be accurately reflected in the subscription portal but will be updated prior to the next charge. For accurate renewal dates, please see the table on the product listing.

Because we purchase inventory and assemble boxes based on active subscription counts, once a renewal charge has processed, that month’s box cannot be canceled or refunded.

You may cancel your subscription at any time to prevent future renewals.
For detailed instructions on updating your payment information, please see our FAQ.

Cancellations & Pauses

Subscriptions must be canceled prior to the renewal date in order to prevent the upcoming charge.

Because subscription inventory, materials, and production planning are based on active subscription counts, renewal orders are generally considered final once payment is processed.

If you attempt to cancel after your renewal charge has already processed, the current box will still ship as scheduled, but all future renewals can be canceled immediately.

Any exceptions to these policies are granted solely at Writual Planner’s discretion. Approved resolutions may be issued as store credit in accordance with our store policies.

Customers are responsible for managing their subscription settings and confirming that cancellations or changes have been completed successfully. If you need help verifying a cancellation has gone through, please contact us, we're happy to check.

For detailed instructions on cancelling your subscription, please see our FAQ.

Returns & Refunds

Due to the curated and surprise-based nature of our subscription boxes, we do not accept returns or issue refunds based on personal preference, including but not limited to:

Each box is intentionally designed, and we’re unable to offer substitutions or selective refunds.

Damaged, Defective, or Missing Items

If your order arrives with damaged, defective, or missing items unrelated to shipping carrier damage, please contact us within 14 days of delivery and include the following:

We will always do our best to resolve the issue as quickly and fairly as possible.
Please note:

Cosmetic imperfections that do not affect functionality may not qualify as defects.

Shipping Issues & Incorrect Address Policy

Incorrect Address | Customer Error

Customers are responsible for maintaining an accurate shipping address within their subscription account. Please note that addresses do not automatically sync between your account on our store and the subscription portal. You must update your address in both places.

If a package is shipped to an incorrect address due to customer error:

For information on how to update your address please see our FAQ for detailed instructions.

Incorrect Address | System or Platform Error

In cases where an address update was attempted but was not completed successfully due to an error on our end, we will work toward a fair resolution within our operational limits, depending on available inventory.

Because our boxes are produced in limited quantities, replacement boxes cannot always be guaranteed once inventory is sold out.

If you need to confirm your address has been correctly updated in both places, please feel free to contact us.

Lost, Stolen, or Misdelivered Packages

Once a package is marked delivered by the shipping carrier, responsibility transfers to the carrier and the recipient.
Writual Planner is not responsible for:

If this occurs, we are happy to assist with filing a carrier claim. Resolution options (store credit, replacement, credit toward next box) are considered case-by-case and may depend on available inventory and carrier claim outcomes.

Please follow the steps outlined in this help article prior to contacting us.

Limited Inventory & Sold-Out Boxes

Our subscription boxes are produced in small, limited batches.

Once a box is sold out, we are unable to send replacement boxes for that month. Some printed materials may be produced in small overages, but these are recycled after a limited time and cannot always be recovered. If you are looking for a previous workbook, we are happy to accommodate, provided we still have the requested workbook on hand.

Chargebacks & Payment Disputes

If you experience an issue with your order, please contact our support team before initiating a chargeback. Chargebacks filed without prior communication may result in subscription cancellation

We are always happy to work with you directly to find a fair solution.

Communication & Support

For the fastest assistance, please contact our support team via email or our website contact form. We do not offer phone support.

Our team typically responds within 1–3 business days.

Policy Updates

Our policies may be updated as our business evolves. Customers are responsible for reviewing current policies at the time of purchase and renewal.

For additional information on managing your subscription please visit the Subscription section of our FAQ